Article 1: General provisions
Equibitfit’s e-commerce and the services offered by Equibitfit, whose registered office for France is located at Equibitfit EI, Impasse du Ravel Put 59, 59299 Boeschepe, Siret 841 401953 00010 and for Belgium at Gitlirhof bv, Vaartstraat 44, 8690 Alveringem, VAT BE0449641124, RPR Ghent, Veurne division, offer customers the opportunity to buy products in the online shop, make an appointment for a consultation, book an internship or professional training.
These terms and conditions and all agreements and transactions between the customer and Equibitfit are subject to Belgian law. These terms apply to all orders placed by a visitor to the e-commerce website (customer). When the customer places an order via the Equibitfit online shop, or books a consultation or internship or training, he/she is obliged to expressly accept these general terms and conditions, which means that he/she accepts that these general terms and conditions apply to the exclusion of all other general terms and conditions.
In the event of a dispute, the parties will try to resolve it by mutual agreement and in good faith. In the absence of an amicable settlement, only the competent courts of the district in which Equibitfit is established shall have jurisdiction to hear the dispute.
If the customer is a consumer, he/she can also use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform can be accessed via the following link: https://ec.europa.eu/consumers/odr/.
If any provision of these terms and conditions is held to be invalid or inapplicable by a court of competent jurisdiction, the remaining provisions of these terms and conditions shall remain in full force and effect. The parties shall replace the provision declared invalid or inapplicable with a new provision that comes as close as possible to the original intentions of the parties.
These Terms and Conditions constitute the entire agreement between Customer and Equibitfit with respect to the subject matter hereof, and supersede all prior or contemporaneous written and oral statements, agreements and understandings with respect to such subject matter.
We reserve the right to change these terms at any time. The changes are effective from the moment they are published on our website. Regular consultation of the general terms and conditions is the sole responsibility of the customer. After these terms and conditions have been amended, the use of our services constitutes acceptance of the amended terms and conditions. In any case, when customers book a consultation via the website, they are always expressly asked to accept these terms and conditions.
Article 2: Prices
All prices are in Euros and include VAT if VAT is applicable. If delivery, travel, reservation or administration costs are invoiced, they will be listed separately.
Unless otherwise agreed, the full amount must be paid at the end of the consultation. You can pay with the Bancontact application, by bank transfer or cash.
Cheques are also accepted for France.
Business customers who want to receive an invoice can indicate this at the time of payment.
For the professional training, a deposit of 10% of the total amount of the training is requested after acceptance of the registration file, as confirmation of the registration. The total amount of the training must be paid before the start of the training. A monthly repayment for the duration of the training may be requested.
The total amount must be paid for the last exams.
An invoice is always created for the training and sent by e-mail.
Article 3: Delivery
The obligation to deliver only arises when the ordered goods have been paid for. For deliveries, we use the services of bpost or the French Post.
Regarding the training, it will only start when the minimum number of registrations is reached.
Article 4: Warranty
The consumer has legal rights under the Act of 1 September 2004 on the protection of consumers in the sale of consumer goods. This legal warranty applies from the date of delivery to the first owner. In order to claim the warranty, the customer must be able to provide proof of purchase. Customers are asked to keep the original packaging of the goods. For items purchased online and delivered to the customer’s home, the customer should contact Equibitfit via email at info@equibitfit.com or by phone at 0032 475 781307; the return of the item to Equibitfit is at the expense of the customer. If a defect or defect is detected, the customer must inform Equibitfit as soon as possible. In any case, any defect must be reported by the customer within 2 weeks of the discovery of this defect. Any right to repair or replacement shall expire after the expiry of the aforementioned period. The warranty never applies to defects or defects resulting from accident, negligence, a fall, use of the product contrary to the purpose for which it was designed, failure to follow the operating instructions or the manual, modifications or changes to the product, heavy use, lack of maintenance or any other abnormal or improper use.
Article 5: Quality
Equibitfit strives to carry out the consultations with the utmost care and professionalism. However, we cannot guarantee the results of our services and we assume a simple commitment of means. If we believe that the problem for which you have called on Equibitfit cannot be solved by us and may have another cause, we will, if possible, refer you to other professionals within our network.
We will not be liable for any damage, injury or loss to the client’s property (including the horse that is the subject of the consultation and the client’s equipment) or to the client himself as a result of the use of our services, unless there is intent or gross negligence on our part.
Equibitfit attaches the utmost importance to the welfare of the horses. It is the client’s responsibility to ensure that their horse is fit enough for the scheduled consultation. We cannot be held responsible for the consequences of poor health or condition of the horse and/or the unsuitability of the location and/or the conditions in which the consultation takes place.
Equibitfit reserves the right to decide not to carry out a consultation at any time if we believe that the horse is not suitable for the consultation or that the location and/or circumstances do not allow the consultation to take place safely and according to the rules of the art. In such cases, the costs of the consultation and travel costs will be charged in full.
Regarding the internships and the professional training, Equibitfit tries to guarantee a good organization but there can always be changes due to circumstances (illnesses, the weather,….). The planning may therefore have to be adjusted. We always try to find the best solution.
Article 6: Privacy and property rights
Equibitfit complies with the Belgian law of 8 December 1992 on the protection of privacy in relation to the processing of personal data.
All intellectual property rights relating to our website and social network channels and their content, including but not limited to the texts, illustrations, logos and drawings, are the property of Equibitfit. It is forbidden to copy, reproduce or use (parts of) our website without our permission.
When a customer accepts that photos or videos are taken during a consultation, he/she also accepts that these photos or videos may be used and distributed by Equibitfit for commercial, informational and educational purposes.
Article 7: Cancellation
Cancellations must be made at least 48 hours before the scheduled appointment or the start of the internship by sending a message to 0032475781307 with confirmation of receipt from Equibitfit. By making an appointment or registering for an internship or online course, the client accepts that the full cost of the consultation/internship will be charged in case of cancellation within 48 hours before the start of the appointment. If Equibitfit has made or started the travel to the place of appointment, the travel costs will be charged in addition to the costs of the consultation.
The customer can only be exempted from the payment of cancellation fees in the event of force majeure and in particular in the following cases:
- Sudden change in weather that could not have been foreseen 48 hours in advance;
- The horse has become unfit for the consultation (due to an accident, lameness, colic, illness, etc.) within 48 hours before the consultation, with a certificate from the veterinarian or photos.
- In the 48 hours prior to the consultation, it has become impossible for the rider to attend the consultation (due to an accident, illness, death, etc.). rider or a member of his or her immediate family), with supporting evidence.
- However, the client has the right to be replaced for the consultation or the internship.
In the event of force majeure, Equibitfit reserves the right to cancel the training and/or courses. The training costs will be refunded within 6 weeks. Cancelling your booking due to unforeseen circumstances can cause a number of problems. We therefore recommend that you take out cancellation insurance for the courses.
Regarding the professional training, in case of cancellation at least 14 days before the start of the courses, the deposit will be retained by Equibitfit for the administrative costs but the amount of the training will be refunded.
For students who stop their training during the training, the amount of the training will not be refunded.
Article 8: Confirmation
As soon as the payment has been received, you will receive a confirmation. If payment is not received on time, the participant may be refused participation. In this case, your payment obligation remains unchanged.
Article 9: Insurance
During the internships/training and/or consultations, the participants must take out civil liability insurance themselves.
Participation in a consultation and/or internship / training is at the risk of the participant.
Article 10: General terms and conditions
These general terms and conditions apply to all services offered, as well as to the e-commerce products of Equibitfit / Gitlirhof bv, here referred to as “Equibitfit” or “we”.
By using our website and making an appointment for a consultation or booking an internship through the website www.equibitfit.com or any other channel such as a phone call, text message, WhatsApp, Messenger, Instagram or email, you agree to these terms and conditions.
