TERMS AND CONDITIONS OF THE CONSULTATIONS
Below are the terms and conditions of Equibitfit, updated in October 2020.
The term Equibitfit will be used hereinafter to designate the bit-fitter. The term Customer will be used to designate the person who participates in a consultation. The Consultation is the examination and advice procedure concerning the horse in the stable and when the horse is ridden by its rider.
BOOKINGS, PAYMENTS, CANCELLATIONS
Consultation bookings shall not be confirmed until a confirmation has been sent by email, sms or messenger, confirming the order.
If the consultation is cancelled less than 24 hours in advance, it shall be billed to the Customer. The bit-fitter reserves the right to cancel any consultation, in which case an alternative date will be offered.
Full payment must be made on completion of the consultation, before the consultant leaves the premises.
Travel expenses may be charged in accordance with the rate agreed in advance with the bit-fitter.
Persons under 16 or vulnerable adults must be accompanied at all times during the consultation by a parent, guardian or duly authorised responsible adult. This point falls within the responsibility of the Customer making the booking and must be discussed at the time of the booking.
Likewise, if the horse is ridden by different riders who want to take part in the tests during the consultation, the bit-fitter must be notified accordingly in order to adjust the time of the consultation.
CONSULTATIONS IN THE STABLE
The consultant is not obliged to conduct a Consultation at the stable or without the Customer being present.
CONSULTATION WHILE THE HORSE IS BEING RIDDEN
The Customer must wear a riding hat when riding.
A consultation while a horse is being ridden must take place in a secure and suitable location; it may not take place on a road, lane or pathway.
As regards the scheduling of consultations, the bit-fitter shall notify his/her time of arrival by telephone on the day of the consultation, it being understood that the timing may vary depending on the length of the consultation and traffic conditions.
The consultant has an obligation of means, but not of performance.
BITS AND BRIDLES
Equibitfit does not sell, rent or supply the recommended bits and bridles. The Consultation notes prepared by the Consultant include a list of recommended suppliers. Equibitfit cannot guarantee the quality, size or genuine origin of a product if the Customer does not deal with a recommended supplier. Equibitfit bears no responsibility in regard to recommended items in stock, although the Consultant will do his/her best to provide information on the availability of recommended products or on recommended suppliers.
Equibitfit may not be held liable for any injuries suffered by the Customer or the Customer’s horse, or for any accidents caused by any item purchased from a recommended supplier. All questions, complaints and claims on this subject must be sent to the supplier or the manufacturer.
COMPLAINTS AND REIMBURSEMENTS
If a Customer has a complaint or problem regarding a Consultation, he/she must first approach the bit-fitter about the matter, in maximum 8 days after the consultation.
A Consultation does not constitute a guarantee that a problem experienced by a Customer’s horse will be resolved.
The price of a consultation ranges from €50 to €70 per horse.
Travel costs may vary depending on the number of customers in a particular area.
These terms and conditions shall be subject to Belgian law.